VA will No Longer Issue PCAFC Paper Checks.
If you are enrolled in Comprehensive Assistance for Family Caregivers (PCAFC) and receive a stipend by paper check, you must enroll in direct deposit. Caregivers can enroll in direct deposit as a vendor, through VA’s Customer Engagement Portal. Step-by-step instructions for enrolling can be found in the CSP Direct Deposit Enrollment User Guide (pdf). Learn more on the PCAFC direct deposit page.
Improved Communication for Caregiver Decision Reviews in the Program of Comprehensive Assistance for Family Caregivers (PCAFC)
PCAFC participants can now get information about where their claim is in the 4-step review or appeal process via the Caregiver Support Line (CSL) at 1-855-260-3274.
The four stages are:
1. Pending intake – VHA CSP has received the individual’s request and will review it to determine if it meets specific requirements, including but not limited to, required signatures, required identifying information, and required supporting documentation, as applicable. Once the packet clears the intake process it will be placed in queue for assignment and will be worked in the order in which it was received.
2. In Queue for Assignment – The intake process has been completed, and the request is now in the queue for assignment to a reviewer.
3. Assigned and Under Review – The intake process has been completed, the request has been assigned to a reviewer, and it is now under review.
4. Decision Issued – This means a decision has been issued on the matter and the decision letter mailed. The individual can expect to receive the letter within 10-14 business days of the date of mailing.
The U.S. Department of Veterans Affairs (VA) Program of Comprehensive Assistance for Family Caregivers (PCAFC) offers enhanced clinical support for Family Caregivers of eligible Veterans.
To learn more about the program, see our PCAFC Overview Video
Sustained or aggravated a serious injury (or illness) in the line of duty in the active military, naval or air service during any service era. Among other applicable eligibility criteria, an eligible Veteran must:
- An inability to perform an activity of daily living.
- A need for supervision or protection based on symptoms or residuals of neurological or other impairment or injury; or
- A need for regular or extensive instruction or supervision without which the ability of the Veteran to function in daily life, would be seriously impaired.
For more information on these changes, please see the Fact Sheets below.
• Apply Online : VA Online Application (Equal to VA Form 10-10CG)
• Download and print the application here : VA Form 10-10CG (PDF).
Mail the form and any supporting documents to :
- 10-10CG Evidence Intake Center
PO Box 5154
Janesville, WI 53547-5154
• In Person : Bring your completed VA Form 10-10CG to your local VA facility’s CSP Team.
To find your local CSP Team, you can:
- Use the CSP Team Locator Tool, or
- Contact the Caregiver Support Line at 855-260-3274
Do not send medical records along with the application. VA will follow up after the application is received. If you need assistance with completing the application or would like to check the status of your 1010CG application please call 1-855-260-3274.
Veterans can designate one (1) Primary Family Caregiver and up to two (2) Secondary Family Caregivers on the application. Secondary Family Caregivers serve as a backup support to the Primary Family Caregiver when needed. Services will depend on whether you are the Primary Family Caregiver or a Secondary Family Caregiver.
Be sure to check www.caregiver.va.gov for updates or subscribe to receive email updates and information about VA Caregiver Support Program services.
VA is extending the amount of time that Legacy Participants, Legacy Applicants and their Family Caregivers within the Program of Comprehensive Assistance for Family (PCAFC) will remain eligible for the Program. This will include all services, supports and benefits for another three full years. More information can be found here (press release, Interim Final Rule)
If you disagree, in whole or in part, with a decision under the Program of Comprehensive Assistance for Family Caregivers (PCAFC), there are options for you to appeal or request a Veterans Health Administration (VHA) review the decision.
